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Frequently Asked Questions
You are able to use the same login and password to access our Net Hotel Rates that you would use to book your Huntington Airfare. Visit us at www.huntingtontravel.net and click on Hotels. If you do not have a login and password to access our online Airfare engine please click here to sign up today.
Huntington prefers that you book Hotels online through www.huntingtontravel.net to ensure access to your files. Our Hotel Desk is available from 9:30 am to 6:00 pm (Mon-Fri) EST to assist with any technical inquiries that you may have, we are also able to assist you with making a booking through our Hotel Desk directly should you encounter any difficulties.
Yes, our prices include all applicable Hotel taxes. On some occasions, however, there may be certain Hotels requiring local or resort fees to be paid upon arrival. Bank service charges on credit card payments or cheque clearance charges are also included in our prices.
Yes, typically Huntington Hotels can be held on option for up to 7 days provided that the check-in date is beyond that time period.
No there is no advance purchase requirement but it depends on the rate type
Simply enter in your search criteria, click on search and your Hotel results will display. To the left of your screen there will be an adjust search section where you can use the drop down menu at the bottom to sort by Hotel Name, Price and Star Rating.
Hotel vouchers are provided immediately to the agent (online) once full payment is applied to the booking.
If you do not receive your Hotel voucher immediately after payment has been applied please email our Hotel Department at firstname.lastname@example.org or contact us at 905-820-2266.
Occasionally when searching for a Hotel you may find 2 identical Hotels with 2 different prices. Hotels Rates are provided to Huntington from various suppliers, in these cases each Hotel rate is offered by a different supplier.
Any complaints, claims or refunds on accommodation should be sent in writing to Huntington within 14 business days of the actual date of such occurrence.
Note* Hotel grading, descriptions & fast fact sheets provided under Huntington are developed by our supplier and are valid and accurate at the time of booking. However, Huntington or its suppliers assume no responsibility for any changes in grading, amenities or facilities at Hotels that have taken place without prior notice or knowledge.
Yes a booking can be cancelled after payment is made depending on the cancellation policy mentioned at the time of booking. No refund is due for non refundable rates. For all other rate levels there will be a $50.00 administrative fee per booking plus any other cancellation penalty applicable if the booking is cancelled before the cancellation deadline. If the booking is cancelled after this date it will be non refundable.
Yes, Huntington offers Visa Rewards for any hotel bookings with a value of $100 net or more.
$5 VISA* Rewards for Hotel bookings of $100 – $249 net $10 VISA* Rewards for Hotel bookings of $250 – $599 net $15 VISA* Rewards for Hotel bookings of $600 – $999 net $20 VISA* Rewards for Hotel bookings of $1000 – $1499 net $25 VISA* Rewards for Hotel bookings of $1500 – $1999 net $30 VISA* Rewards for Hotel bookings of $2000 – $2499 net $40 VISA* Rewards for Hotel bookings of $2500+ net
Agents who wish to choose Gift Cards can select from Sears, Petro, HBC or Walmart – please note that gift cards may not be substituted for Visa Rewards in denominations of $5 (example: $5, $15, $25 etc). Only Hotel bookings made through Huntington Travel are eligible for reward points. Unfortunately, at this time Visa Rewards and Gift Cards will not be awarded for bookings made through www.netfaresonline.com.
No, Hotel vouchers issued by the Travel agent will not be accepted for any Hotels booked through Huntington.
Log onto Huntington Hotels and in the upper right hand corner click on My Bookings. Here you will be able to view any reservations that are on hold or that have been paid. Note* To locate your Booking by Booking Number you will need to enter the Huntington Booking Number and NOT the Provider Confirmation Number.
Not all rate types allow amendments. In some cases the booking will have to be cancelled and rebooked at the new rate level.No change is allowed on non refundable rates. For all other rate levels changes have to be done before the cancellation penalty deadline. An amendment fee of CAD $50.00 per person per Hotel is applied for any changes made to the existing bookings that are confirmed and vouchers have been issued. Also, any additional charges that the Hotel may impose will apply.
Check-in and Check-out times vary with each Hotel. It is the Agent’s responsibility to remind guests that their Check-in time is generally 3-4 pm and Check-out time is between 11 am – 12 noon.
Certain Hotels will have a record of all guest reservations by name and can easily locate your booking when you call in, others however, do not release a guest name list until in some cases 24 hours prior to the guest checking in. In this case the Hotel will not have a record of your booking but merely a room blocked or reserved.