How can I apply for the Huntington Agent Scotiabank® VISA* Rewards Program?
Travel Agents can apply for the Agent Scotiabank® VISA* Rewards Program by visiting the Huntington website and clicking on Agent Rewards Program or by clicking here
Who is Berkeley Payment Solutions and what is their relationship with Scotiabank® and VISA*?
The Scotiabank® Reloadable VISA* cards are issued by the Bank of Nova Scotia. Scotiabank® has partnered with Berkeley Payment Solutions to bring corporate prepaid VISA* payment solutions to Canada. Berkeley Payment Solutions develops and manages customized, pre-paid VISA* card programs on behalf of Scotiabank®.
Can my VISA* Rewards card be sent to my Agency address vs. my home address?
For security purposes and because the program is based on individual participation, all VISA* Rewards cards will be sent to the agents home address.
Does the VISA* Rewards card come activated already?
No. Just like a regular VISA* for security purposes your Rewards card will not arrive to you already activated. There will be a number on the VISA* card to call in order to activate. When you call this number it will ask you for the last 4 digits of your Agency telephone number in order to identify yourself.
How long does it take to receive my VISA* Rewards card?
Please allow 2-3 weeks for the delivery of your Huntington VISA* Rewards card.
How long does it take for the money to be added to my VISA* Rewards card?
Once you have applied payment in full to a file and the file has been ticketed it will generally take 4-5 business days for the money to be transferred onto your VISA* Rewards card. At the end of each day Huntington will send a file containing Reward card information to Scotiabank®. Once this file has been accepted by the bank and their batch is closed for the day the funds will be deposited onto each card. If it has been longer than 5 days and you still do not see the funds on your VISA* Rewards please email Rewards@huntingtontravel.net
Where can I use my VISA* Rewards card?
You are able to use your Rewards card anywhere that VISA* is accepted worldwide.
Can I get my Huntington Agent VISA* Rewards card in my Agencies name?
Unfortunately no. All VISA* Rewards cards are issued in an individual's name. Rewards are not granted to Agencies but only to Agents directly.
Does my Huntington booking need to be paid in full before the Rewards will be added to my VISA* card?
Yes. Your Huntington file will need to have payment applied in full and the ticket will need to be issued before the Rewards will be transferred onto your VISA* Rewards card.
What if there is a discrepancy in the amount of Rewards that have been added to my VISA* card?
For any discrepancies on credits or incentives earned to your VISA* Rewards card please send an email with all necessary details to Rewards@huntingtontravel.net
What if I lose or misplace my Huntington VISA* Rewards card?
If you lose or misplace your VISA* Rewards card please contact Berkeley Payment Solutions at 1-866-642-2881 as soon as possible. They will reissue a new card for you for which there is a $20 replacement fee.
What if there is a discrepancy in the Redemptions made with my VISA* card?
Disputes can be made online using your online VISA* Rewards account. Log into your account
and under "I want to…" in the upper left hand corner click on "Raise A Dispute". A Dispute can be raised at any time and you will receive a response from Berkeley Payment Solutions within 10 working days.
How do I see which PNR's Rewards have been awarded for?
Yes, Agents are able to view their Accumulated VISA* Rewards. Each PNR along with the Issue date, Invoice number and Dollar amount is accessible when visiting the Huntington website and clicking on the Agent Rewards Program. Agents can also access their Account and view their Accumulated Rewards by clicking here
Will I get a VISA* statement?
Because it is a VISA* is there a minimum payment?
The VISA* Rewards card is a re-loadable VISA* card. You are only able to spend the amount of money that has been loaded onto the card. There are no minimum payments and you cannot exceed the amount of money on the card or it will naturally decline.
Where do I go to view my account information and VISA* transactions?
Account information along with transactions can be viewed by logging in to your account
. Transactions for the past 30 days will appear after logging into your account. To view transactions older than 30 days use the drop down menu under "Transaction History".
What if my Home Address changes?
If your Home Address changes you will need to access your account
and click on "Account Activities" and choose "Edit Profile" to update.
I contacted Scotiabank® directly regarding my VISA* Rewards account and they could not help me. Why?
Scotiabank® is not able to provide information about your card, either through the branch network, customer service or Scotiabank.com.
For any questions regarding the card please call the numbers located on the back of your card or contact Berkeley Payment Solutions at firstname.lastname@example.org
or call 1-866-642-2881. Please note that the first call is FREE and after that there will be a fee to contact them directly.
Scotiabank® has partnered with Berkeley Payment Solutions to bring corporate prepaid VISA* payment solutions to Canada.
Please note: Scotiabank® is not able to provide information about your card, either through the branch network, customer service or Scotiabank.com.
Can I view my account information in a language other than English?
Yes, accounts can be viewed in both English and French. Access your account
and click on "English" or "Francais" on the left hand side of the screen under the "I want to…" menu.
How long can I view my VISA* transactions for?
VISA* transactions are available for up to 2 years.
How do I edit my profile?
To edit your profile, access your account
and under "Account Activities" choose "Edit my Profile". You are able to change the following:
(a) Email address
(b) Home telephone number
(c) Mailing/Billing Address
(d) Security Question
How do I change my PIN number?
Your PIN number cannot be changed. It will remain the same last 4 digits of the business phone number even if you switch agencies.
Do I have to use Berkeley's online account services?
No, but it is a good idea. When contacting Berkeley Payment Solutions directly your first call is FREE after that there will be a fee to contact them directly. All of the information you require about your account is conveniently located online.
Can I "cancel" my Rewards card online?
No. You are however able to temporarily "suspend" your card online. You may temporarily suspend the use of your card by changing its status to "SUSPENDED". The card cannot be used again until it is unsuspended. If you lose, misplace or simply wish to cancel your VISA* Rewards card you must first suspend the card immediately. To suspend your card, access your account
, click on "Account Activities" and choose "Suspend Card". To "cancel" your card you will have to email email@example.com
Can I put my Rewards card on "Hold"?
Yes. You are able to temporarily "suspend" your card online. You may temporarily suspend the use of your card by changing its status to Suspended. The card cannot be used again until it is unsuspended. If you lose, misplace or simply wish to cancel your VISA* Rewards card you must first suspend the card immediately. To suspend your card, access your account
and click on "Account Activities" and choose "Suspend Card".
Is there a transaction fee charged every time I use my VISA* Rewards card?
No, the cardholder will not be charged for using their Rewards card.
How do I login to view my Accumulated Rewards?
If you are logging in for the first time to view your Accumulated Rewards please enter the original email address used when signing up for the VISA* Rewards Program and click the "Forgot Password" button. A temporary password will be sent to your email address, which you are able to change once you have logged into your account. To view your Accumulated Rewards click here
Can I withdraw cash from my VISA* Rewards card?
No, unfortunately cash cannot be withdrawn from any VISA* Rewards card however, the VISA* card can be used anywhere that VISA* is accepted worldwide. This will be outlined in the inserts that you will receive along with the delivery of your card.
My card is expiring soon/has expired what do I do?
If you have a balance on your card, Berkeley will send out a replacement card 15 days before your card expires. You need to make sure that any changes to your home address is made at least 1 month prior to card expiry or Berkeley Payment Solutions will impose a card replacement fee of $20 debited to the card holder. If you do not have a balance on your card, you will have to sign up for a new card.